versa Wholesale & Supply
Product Catalogue
FAQs
1. Ordering & Payment
Q: How can I place an order? A: Since we focus on customized B2B solutions for lounges and distributors, we currently handle all orders manually. Please contact our sales team via WhatsApp or Email with your product list. We will provide a formal proforma invoice and shipping quote within 24 hours.
Q: Is there a Minimum Order Quantity (MOQ)? A: As a B2B supplier, we do have MOQs depending on the product category (e.g., charcoal, shisha sets, or accessories). Please contact us for a detailed wholesale catalog and MOQ requirements for your specific region.
Q: What payment methods do you accept? A: We currently accept payments via Bank Transfer (T/T) and other secure B2B payment methods. Once your order is confirmed, we will provide the necessary banking details for the transaction.
2. Shipping & Logistics
Q: Do you ship internationally? A: Yes, we provide global logistics solutions. We have extensive experience shipping to Japan, the United States, Germany, and the Middle East. Whether you need air freight for speed or sea freight for cost-efficiency, we’ve got you covered.
Q: How long does delivery take? A: Delivery times vary by location and shipping method. Typically, air freight takes 7–12 business days, while sea freight can take 30–45 days. We provide tracking information for every shipment.
Q: Who handles customs duties and taxes? A: For B2B shipments, customs duties and import taxes are generally the responsibility of the receiver. However, our logistics team will provide all necessary documentation (Commercial Invoice, Packing List, etc.) to ensure a smooth clearance process.
3. Support & After-Sales
Q: What if I receive damaged goods? A: Quality control is our priority, but if an item is damaged during transit, please contact us within 48 hours of delivery with photo evidence. We will work with you to provide a replacement or credit on your next order.
Q: Can you help me set up a new shisha lounge? A: Absolutely. Beyond supplying equipment, we offer one-stop procurement consulting. We can help you select the best-selling flavors, durable equipment, and high-performance charcoal tailored to your local market.