{"id":588,"date":"2026-04-27T02:31:56","date_gmt":"2026-04-27T08:31:56","guid":{"rendered":"https:\/\/www.linkuphookah.com\/?page_id=588"},"modified":"2026-04-27T02:39:52","modified_gmt":"2026-04-27T08:39:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.linkuphookah.com\/fr\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"
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FAQ & Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. Commande et paiement <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Q : Comment puis-je passer une commande ?<\/b> R : \u00c9tant donn\u00e9 que nous nous concentrons sur des solutions B2B sur mesure destin\u00e9es aux salons et aux distributeurs, nous traitons actuellement toutes les commandes manuellement. Veuillez contacter notre \u00e9quipe commerciale via WhatsApp<\/b> ou E-mail<\/b> avec votre liste de produits. Nous vous enverrons une facture pro forma officielle ainsi qu'un devis d'exp\u00e9dition dans les 24 heures.<\/p>

Q : Y a-t-il une quantit\u00e9 minimale de commande (MOQ) ?<\/b> R : En tant que fournisseur B2B, nous appliquons des quantit\u00e9s minimales de commande (QMC) qui varient en fonction de la cat\u00e9gorie de produits (par exemple, charbon de bois, kits de narguil\u00e9 ou accessoires). N\u2019h\u00e9sitez pas \u00e0 nous contacter pour obtenir un catalogue d\u00e9taill\u00e9 destin\u00e9 aux grossistes ainsi que les conditions relatives aux QMC applicables \u00e0 votre r\u00e9gion.<\/p>

Q : Quels modes de paiement acceptez-vous ?<\/b> R : Nous acceptons actuellement les paiements par Virement bancaire (T\/T)<\/b> ainsi que d'autres moyens de paiement B2B s\u00e9curis\u00e9s. Une fois votre commande confirm\u00e9e, nous vous communiquerons les coordonn\u00e9es bancaires n\u00e9cessaires \u00e0 la transaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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2. Exp\u00e9dition et logistique <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Q : Livrez-vous \u00e0 l'international ?<\/b> R : Oui, nous proposons des solutions logistiques \u00e0 l'\u00e9chelle mondiale. Nous disposons d'une grande exp\u00e9rience dans les exp\u00e9ditions vers Le Japon, les \u00c9tats-Unis, l'Allemagne<\/b>, ainsi qu\u2019au Moyen-Orient. Que vous ayez besoin d\u2019un transport a\u00e9rien pour la rapidit\u00e9 ou d\u2019un transport maritime pour un meilleur rapport qualit\u00e9-prix, nous avons la solution qu\u2019il vous faut.<\/p>

Q : Quel est le d\u00e9lai de livraison ?<\/b> R : Les d\u00e9lais de livraison varient en fonction de la destination et du mode d'exp\u00e9dition. En r\u00e8gle g\u00e9n\u00e9rale, le fret a\u00e9rien prend entre 7 et 12 jours ouvr\u00e9s, tandis que le fret maritime peut prendre entre 30 et 45 jours. Nous fournissons des informations de suivi pour chaque envoi.<\/p>

Q : Qui prend en charge les droits de douane et les taxes ?<\/b> R : Pour les envois B2B, les droits de douane et les taxes \u00e0 l'importation sont g\u00e9n\u00e9ralement \u00e0 la charge du destinataire. Toutefois, notre \u00e9quipe logistique fournira tous les documents n\u00e9cessaires (facture commerciale, bordereau d'exp\u00e9dition, etc.) afin de garantir un d\u00e9douanement sans encombre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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3. Products & Quality <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Q: What materials are used in your hookahs?<\/b> A: We prioritize durability and hygiene. Our premium hookah sets are primarily made from high-grade V2A stainless steel<\/b> and laboratory-grade glass to ensure longevity and easy cleaning in high-traffic lounge environments.<\/p>

Q: Do you provide samples?<\/b> A: Yes, we understand the importance of quality testing for B2B clients. Samples can be provided at cost plus shipping fees. Contact us to arrange a sample shipment for your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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4. Support & After-Sales <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Q : Que faire si je re\u00e7ois des articles endommag\u00e9s ?<\/b> R : Le contr\u00f4le qualit\u00e9 est notre priorit\u00e9, mais si un article est endommag\u00e9 pendant le transport, veuillez nous contacter dans un d\u00e9lai de 48 heures<\/b> de la livraison, accompagn\u00e9e d'une preuve photographique. Nous ferons le n\u00e9cessaire avec vous pour vous proposer un produit de remplacement ou un avoir \u00e0 valoir sur votre prochaine commande.<\/p>

Q : Pouvez-vous m'aider \u00e0 monter un nouveau salon de narguil\u00e9 ?<\/b> R : Tout \u00e0 fait. Au-del\u00e0 de la fourniture de mat\u00e9riel, nous proposons conseil en approvisionnement \u00ab tout-en-un \u00bb<\/b>. Nous pouvons vous aider \u00e0 choisir les parfums les plus vendus, du mat\u00e9riel r\u00e9sistant et du charbon de bois hautement performant, adapt\u00e9s \u00e0 votre march\u00e9 local.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQ & Support 1. Ordering & Payment Q: How can I place an order? A: Since we focus on customized […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-588","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/pages\/588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/comments?post=588"}],"version-history":[{"count":0,"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/pages\/588\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/media?parent=588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}