{"id":545,"date":"2026-04-27T01:51:41","date_gmt":"2026-04-27T07:51:41","guid":{"rendered":"https:\/\/www.linkuphookah.com\/?page_id=545"},"modified":"2026-04-27T02:06:50","modified_gmt":"2026-04-27T08:06:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.linkuphookah.com\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"545\" class=\"elementor elementor-545\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2633e25 e-flex e-con-boxed e-con e-parent\" data-id=\"2633e25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84bf492 elementor-widget elementor-widget-heading\" data-id=\"84bf492\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de retour et de remboursement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c90021f elementor-widget elementor-widget-text-editor\" data-id=\"c90021f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"4\">\u00c0 <b data-path-to-node=\"4\" data-index-in-node=\"3\">LinkUp Narguil\u00e9<\/b>, nous nous engageons \u00e0 fournir \u00e0 nos partenaires B2B du monde entier du mat\u00e9riel et des accessoires de chicha de la plus haute qualit\u00e9. Nous comprenons qu'un retour puisse parfois s'av\u00e9rer n\u00e9cessaire. Veuillez consulter ci-dessous notre politique en mati\u00e8re de retours et de remboursements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec68d5 elementor-widget elementor-widget-n-accordion\" data-id=\"2ec68d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accord\u00e9on. Ouvrez les liens \u00e0 l&#039;aide de la touche Entr\u00e9e ou de la barre d&#039;espace, fermez-les \u00e0 l&#039;aide de la touche \u00c9chap et naviguez \u00e0 l&#039;aide des touches fl\u00e9ch\u00e9es.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4900\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-4900\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 1. Conditions d'\u00e9ligibilit\u00e9 aux retours <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4900\" class=\"elementor-element elementor-element-57f6b21 e-con-full e-flex e-con e-child\" data-id=\"57f6b21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-854a6ef elementor-widget elementor-widget-text-editor\" data-id=\"854a6ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"7\">Pour qu'un retour soit accept\u00e9, les conditions suivantes doivent \u00eatre remplies :<\/p><ul data-path-to-node=\"8\"><li><p data-path-to-node=\"8,0,0\"><b data-path-to-node=\"8,0,0\" data-index-in-node=\"0\">\u00c9tat :<\/b> Les articles doivent \u00eatre <b data-path-to-node=\"8,0,0\" data-index-in-node=\"25\">non d\u00e9ball\u00e9, non utilis\u00e9,<\/b> et dans le m\u00eame \u00e9tat que celui dans lequel vous les avez re\u00e7us.<\/p><\/li><li><p data-path-to-node=\"8,1,0\"><b data-path-to-node=\"8,1,0\" data-index-in-node=\"0\">Conditionnement :<\/b> Les articles doivent \u00eatre dans leur <b data-path-to-node=\"8,1,0\" data-index-in-node=\"34\">emballage d'origine<\/b> avec tous les scell\u00e9s intacts.<\/p><\/li><li><p data-path-to-node=\"8,2,0\"><b data-path-to-node=\"8,2,0\" data-index-in-node=\"0\">Consommables :<\/b> Conform\u00e9ment aux normes d'hygi\u00e8ne et de s\u00e9curit\u00e9, <b data-path-to-node=\"8,2,0\" data-index-in-node=\"50\">ar\u00f4mes de chicha (m\u00e9lasse)<\/b>, le charbon de bois et les embouts jetables ne peuvent pas \u00eatre retourn\u00e9s une fois que le sceau d'origine ou l'emballage sous vide a \u00e9t\u00e9 bris\u00e9.<\/p><\/li><li><p data-path-to-node=\"8,3,0\"><b data-path-to-node=\"8,3,0\" data-index-in-node=\"0\">P\u00e9riode :<\/b> Les demandes de retour doivent \u00eatre effectu\u00e9es dans un d\u00e9lai de <b data-path-to-node=\"8,3,0\" data-index-in-node=\"52\">14 jours<\/b> \u00e0 compter de la r\u00e9ception de votre colis.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4901\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4901\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 2. Frais de livraison et remboursements <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4901\" class=\"elementor-element elementor-element-a6473ee e-con-full e-flex e-con e-child\" data-id=\"a6473ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c0621a elementor-widget elementor-widget-text-editor\" data-id=\"8c0621a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><p data-path-to-node=\"10,0,0\"><b data-path-to-node=\"10,0,0\" data-index-in-node=\"0\">Frais de retour :<\/b> Les frais de retour s'\u00e9l\u00e8vent \u00e0 <b data-path-to-node=\"10,0,0\" data-index-in-node=\"52\">sous la seule responsabilit\u00e9 du client<\/b>. Nous vous recommandons d'utiliser un service d'exp\u00e9dition avec suivi, car nous ne pouvons pas garantir que nous recevrons votre article retourn\u00e9.<\/p><\/li><li><p data-path-to-node=\"10,1,0\"><b data-path-to-node=\"10,1,0\" data-index-in-node=\"0\">Frais non remboursables :<\/b> Veuillez noter que le <b data-path-to-node=\"10,1,0\" data-index-in-node=\"43\">frais de port initiaux<\/b> Les frais pay\u00e9s au moment de l'achat ne sont pas remboursables.<\/p><\/li><li><p data-path-to-node=\"10,2,0\"><b data-path-to-node=\"10,2,0\" data-index-in-node=\"0\">Traitement des remboursements :<\/b> Une fois votre retour re\u00e7u et examin\u00e9, nous vous informerons de l'acceptation ou du refus de votre demande de remboursement. En cas d'acceptation, le remboursement sera effectu\u00e9 selon le mode de paiement initial, d\u00e9duction faite des frais de port initiaux.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4902\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4902\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 3. Articles endommag\u00e9s ou non conformes <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4902\" class=\"elementor-element elementor-element-dd2ddd0 e-con-full e-flex e-con e-child\" data-id=\"dd2ddd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70946a4 elementor-widget elementor-widget-text-editor\" data-id=\"70946a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"12\">Si vous recevez un article endommag\u00e9 pendant le transport ou si le produit livr\u00e9 ne correspond pas \u00e0 votre commande :<\/p><ul data-path-to-node=\"13\"><li><p data-path-to-node=\"13,0,0\">Veuillez prendre imm\u00e9diatement des photos ou des vid\u00e9os de l'emballage endommag\u00e9 et du produit.<\/p><\/li><li><p data-path-to-node=\"13,1,0\">Contactez notre \u00e9quipe d'assistance dans un d\u00e9lai de <b data-path-to-node=\"13,1,0\" data-index-in-node=\"32\">48 heures<\/b> de livraison. Nous traiterons ces cas en priorit\u00e9 afin de vous garantir un remplacement ou une solution adapt\u00e9e.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4903\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4903\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 4. \" Contactez-nous d'abord \" \u2013 Notre approche ax\u00e9e sur les solutions <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4903\" class=\"elementor-element elementor-element-fa0438b e-flex e-con-boxed e-con e-child\" data-id=\"fa0438b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7abca2 elementor-widget elementor-widget-text-editor\" data-id=\"e7abca2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"15\">Nous accordons une grande importance \u00e0 notre relation avec votre entreprise. Avant de lancer une proc\u00e9dure officielle de retour par l'interm\u00e9diaire de votre banque ou de votre transporteur, <b data-path-to-node=\"15\" data-index-in-node=\"120\">Nous vous recommandons vivement de nous contacter directement.<\/b> Dans de nombreux cas \u2014 notamment pour les commandes B2B internationales \u2014, nous sommes en mesure de proposer des solutions plus rapides et plus efficaces, telles que :<\/p><ul data-path-to-node=\"16\"><li><p data-path-to-node=\"16,0,0\">D\u00e9pannage technique des \u00e9quipements.<\/p><\/li><li><p data-path-to-node=\"16,1,0\">Cr\u00e9dit d'achat ou r\u00e9ductions sur les prochaines commandes.<\/p><\/li><li><p data-path-to-node=\"16,2,0\">Remboursements partiels en cas de probl\u00e8mes mineurs.<\/p><\/li><\/ul><p data-path-to-node=\"17\"><b data-path-to-node=\"17\" data-index-in-node=\"0\">Notre objectif est de veiller au bon fonctionnement de votre salon ou de votre boutique.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0dc2d9 elementor-widget elementor-widget-text-editor\" data-id=\"d0dc2d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-path-to-node=\"19\">Comment lancer une proc\u00e9dure de retour<\/h3><p data-path-to-node=\"20\">Pour lancer la proc\u00e9dure, veuillez contacter notre \u00e9quipe en indiquant votre num\u00e9ro de commande :<\/p><ul data-path-to-node=\"21\"><li><p data-path-to-node=\"21,0,0\"><b data-path-to-node=\"21,0,0\" data-index-in-node=\"0\">WhatsApp :<\/b> <a class=\"ng-star-inserted\" href=\"https:\/\/wa.me\/8615217726609\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiRzb79uo2UAxUAAAAAHQAAAAAQigE\">+86 152 1772 6609<\/a><\/p><\/li><li><p data-path-to-node=\"21,1,0\"><b data-path-to-node=\"21,1,0\" data-index-in-node=\"0\">E-mail :<\/b> <a class=\"ng-star-inserted\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiRzb79uo2UAxUAAAAAHQAAAAAQiwE\">info@linkuphookah.com<\/a><\/p><\/li><li><p data-path-to-node=\"21,2,0\"><b data-path-to-node=\"21,2,0\" data-index-in-node=\"0\">D\u00e9lai de r\u00e9ponse :<\/b> Nous r\u00e9pondons g\u00e9n\u00e9ralement \u00e0 toutes les demandes dans un d\u00e9lai de 24 heures ouvr\u00e9es.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy At LinkUp Hookah, we are committed to providing the highest quality shisha equipment and supplies to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-545","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/pages\/545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/comments?post=545"}],"version-history":[{"count":0,"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/pages\/545\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.linkuphookah.com\/fr\/wp-json\/wp\/v2\/media?parent=545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}