{"id":545,"date":"2026-04-27T01:51:41","date_gmt":"2026-04-27T07:51:41","guid":{"rendered":"https:\/\/www.linkuphookah.com\/?page_id=545"},"modified":"2026-04-27T02:06:50","modified_gmt":"2026-04-27T08:06:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.linkuphookah.com\/de\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"545\" class=\"elementor elementor-545\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2633e25 e-flex e-con-boxed e-con e-parent\" data-id=\"2633e25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84bf492 elementor-widget elementor-widget-heading\" data-id=\"84bf492\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c90021f elementor-widget elementor-widget-text-editor\" data-id=\"c90021f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"4\">At <b data-path-to-node=\"4\" data-index-in-node=\"3\">LinkUp Shisha<\/b>, we are committed to providing the highest quality shisha equipment and supplies to our global B2B partners. We understand that sometimes a return may be necessary. Please review our policy below regarding returns and refunds.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec68d5 elementor-widget elementor-widget-n-accordion\" data-id=\"2ec68d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Akkordeon. \u00d6ffnen Sie Links mit der Eingabetaste oder der Leertaste, schlie\u00dfen Sie sie mit der Escape-Taste und navigieren Sie mit den Pfeiltasten.\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4900\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-4900\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 1.Eligibility for Returns <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4900\" class=\"elementor-element elementor-element-57f6b21 e-con-full e-flex e-con e-child\" data-id=\"57f6b21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-854a6ef elementor-widget elementor-widget-text-editor\" data-id=\"854a6ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"7\">To be eligible for a return, the following conditions must be met:<\/p><ul data-path-to-node=\"8\"><li><p data-path-to-node=\"8,0,0\"><b data-path-to-node=\"8,0,0\" data-index-in-node=\"0\">Condition:<\/b> Items must be <b data-path-to-node=\"8,0,0\" data-index-in-node=\"25\">unopened, unused,<\/b> and in the same condition that you received them.<\/p><\/li><li><p data-path-to-node=\"8,1,0\"><b data-path-to-node=\"8,1,0\" data-index-in-node=\"0\">Packaging:<\/b> Items must be in their <b data-path-to-node=\"8,1,0\" data-index-in-node=\"34\">original packaging<\/b> with all seals intact.<\/p><\/li><li><p data-path-to-node=\"8,2,0\"><b data-path-to-node=\"8,2,0\" data-index-in-node=\"0\">Consumables:<\/b> Due to hygiene and safety standards, <b data-path-to-node=\"8,2,0\" data-index-in-node=\"50\">shisha flavors (molasses)<\/b>, charcoal, and disposable tips cannot be returned once the original seal or vacuum packaging has been broken.<\/p><\/li><li><p data-path-to-node=\"8,3,0\"><b data-path-to-node=\"8,3,0\" data-index-in-node=\"0\">Timeframe:<\/b> Return requests must be initiated within <b data-path-to-node=\"8,3,0\" data-index-in-node=\"52\">14 days<\/b> of receiving your shipment.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4901\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4901\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 2.Shipping Costs &amp; Refunds <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4901\" class=\"elementor-element elementor-element-a6473ee e-con-full e-flex e-con e-child\" data-id=\"a6473ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c0621a elementor-widget elementor-widget-text-editor\" data-id=\"8c0621a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li><p data-path-to-node=\"10,0,0\"><b data-path-to-node=\"10,0,0\" data-index-in-node=\"0\">Return Shipping:<\/b> The cost of return shipping is the <b data-path-to-node=\"10,0,0\" data-index-in-node=\"52\">sole responsibility of the customer<\/b>. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.<\/p><\/li><li><p data-path-to-node=\"10,1,0\"><b data-path-to-node=\"10,1,0\" data-index-in-node=\"0\">Non-Refundable Costs:<\/b> Please note that the <b data-path-to-node=\"10,1,0\" data-index-in-node=\"43\">original shipping fees<\/b> paid at the time of purchase are non-refundable.<\/p><\/li><li><p data-path-to-node=\"10,2,0\"><b data-path-to-node=\"10,2,0\" data-index-in-node=\"0\">Refund Processing:<\/b> Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment, minus any initial shipping costs.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4902\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4902\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 3.Damaged or Incorrect Items <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4902\" class=\"elementor-element elementor-element-dd2ddd0 e-con-full e-flex e-con e-child\" data-id=\"dd2ddd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70946a4 elementor-widget elementor-widget-text-editor\" data-id=\"70946a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"12\">If you receive an item that is damaged during transit or if the wrong product was delivered:<\/p><ul data-path-to-node=\"13\"><li><p data-path-to-node=\"13,0,0\">Please take photos or videos of the damaged packaging and the product immediately.<\/p><\/li><li><p data-path-to-node=\"13,1,0\">Contact our support team within <b data-path-to-node=\"13,1,0\" data-index-in-node=\"32\">48 Stunden<\/b> of delivery. We will prioritize these cases to ensure you receive a replacement or a proper solution.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4903\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4903\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 4.\"Contact Us First\" \u2013 Our Solution-First Approach <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4903\" class=\"elementor-element elementor-element-fa0438b e-flex e-con-boxed e-con e-child\" data-id=\"fa0438b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7abca2 elementor-widget elementor-widget-text-editor\" data-id=\"e7abca2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"15\">We value our relationship with your business. Before initiating a formal return through your bank or shipping provider, <b data-path-to-node=\"15\" data-index-in-node=\"120\">we strongly encourage you to contact us directly.<\/b> In many cases\u2014especially for international B2B orders\u2014we can provide faster and more efficient solutions, such as:<\/p><ul data-path-to-node=\"16\"><li><p data-path-to-node=\"16,0,0\">Technical troubleshooting for equipment.<\/p><\/li><li><p data-path-to-node=\"16,1,0\">Store credit or discounts on future orders.<\/p><\/li><li><p data-path-to-node=\"16,2,0\">Partial refunds for minor issues.<\/p><\/li><\/ul><p data-path-to-node=\"17\"><b data-path-to-node=\"17\" data-index-in-node=\"0\">Our goal is to keep your lounge or shop running smoothly.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0dc2d9 elementor-widget elementor-widget-text-editor\" data-id=\"d0dc2d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-path-to-node=\"19\">How to Start a Return<\/h3><p data-path-to-node=\"20\">To start the process, please reach out to our team with your order number:<\/p><ul data-path-to-node=\"21\"><li><p data-path-to-node=\"21,0,0\"><b data-path-to-node=\"21,0,0\" data-index-in-node=\"0\">WhatsApp:<\/b> <a class=\"ng-star-inserted\" href=\"https:\/\/wa.me\/8615217726609\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiRzb79uo2UAxUAAAAAHQAAAAAQigE\">+86 152 1772 6609<\/a><\/p><\/li><li><p data-path-to-node=\"21,1,0\"><b data-path-to-node=\"21,1,0\" data-index-in-node=\"0\">Email:<\/b> <a class=\"ng-star-inserted\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwiRzb79uo2UAxUAAAAAHQAAAAAQiwE\">info@linkuphookah.com<\/a><\/p><\/li><li><p data-path-to-node=\"21,2,0\"><b data-path-to-node=\"21,2,0\" data-index-in-node=\"0\">Response Time:<\/b> We typically respond to all inquiries within 24 business hours.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy At LinkUp Hookah, we are committed to providing the highest quality shisha equipment and supplies to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-545","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.linkuphookah.com\/de\/wp-json\/wp\/v2\/pages\/545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.linkuphookah.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.linkuphookah.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.linkuphookah.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.linkuphookah.com\/de\/wp-json\/wp\/v2\/comments?post=545"}],"version-history":[{"count":0,"href":"https:\/\/www.linkuphookah.com\/de\/wp-json\/wp\/v2\/pages\/545\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.linkuphookah.com\/de\/wp-json\/wp\/v2\/media?parent=545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}